What Am I Going To Do When I Grow Up?

Effective Leadership

Posted on: August 27, 2009

From:  Howatt, W. A., (2008).  Leadership vs. management.  Kentville, Nova Scotia: Howatt HR Consulting Inc.

1.      “Create constancy and purpose on an on-going basis so everyone knows why and what they are doing.

2.      Teach all to adapt to change, and work to keep ahead of change, because change needs to happen to ensure quality.

3.      Stop micro managing quality; instead, build quality self-assessment into the process and company culture.

4.      Build on long term relationships vs. going with the lowest priced person.

5.      Commit to daily improvement, with an understanding that this is an on-going process that never ends.

6.      Institute job training and on-going professional development.

7.      Offer leadership development; do not assume promotions make leaders.

8.      Remove all fear from the organization.

9.      Remove and break down any barriers between groups within the company.

10. Eliminate targets from the workforce; they need to be driven by the employees, not management.

11. Eliminate numerical goals for production; instead, work on developing methods for improving production and quality.

12. Eliminate barriers that removed workmanship pride.

13. Institute a program of company-wide self improvement and development.

14. Develop company-wide action plans that involve every employee, with the goal of creating a company-wide transformation to quality.

These are the fourteen critical factors that W. Edwards Deming created (professionally accepted philosopher and process developer) (Howatt, 2008, p.14).”

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